Orders

How do I change my order after it’s placed?

Once an order is placed, changes cannot be made.

How long will it take to get my order?

You will receive your order within 4-9 weeks. We will inform you when we send you the designs

Can I get my order faster?

During the design consultation, let us know by when you need your garment and we let you know what's the soonest we can get it to you.

Returns

What happens to the returns?

We donate all returned garments to a good cause

I love my garment but how do I make a small change?

You can take it to your local seamstress for alteration.

How do I start the return process?

Please email us at help@couturme.com

Shipping

Do you ship internationally?

Yes, we ship all over the world. There is an additional charge of $35 for the international shipping.

How long will it take to get my order?

With standard shipping, it will take up about 4-9 weeks. Please let us know if you need the garment in time for the specific event and we will accelerate the production time.

Can I expedite my shipment?

Yes, we have several different shipping options at checkout. You can receive your order in as little as 4 weeks.

Fit

Why don’t you have sizes?

All our garments are made to your exact measurements. The clothing is all designed to fit your body perfectly, so there are no generic standardized sizes.

How do you know my measurements?

When you create your COUTURME profile, you can enter your body measurements and let us know about your body shape.

Where do my data and photos go?

We keep all the data and photos on a secure, private server. We will never release any of your personal information.

Do I have to get measured every time I order?

It is recommended, just because our bodies can change and shift over time. To get the best fit, please provide the latest measurements.

What if I don’t want to take the photos or I can’t get the website to work?

Photos are a plus to help us perfect the fit, but they are optional. You can email us if you are having problems with the website.

Fabric & Care

Where is the fabric from?

We buy the best fabrics from all over the world. We chose sustainably produced and environmentally friendly fabrics, or donate to the causes to create carbon neutrality.

Where are the garments made?

All our garments are made by highly skilled seamstresses in Europe. There is a 2-year minimum of education and training expected and decades of experience. We provide healthy and safe working conditions and living wages to our seamstresses.

What’s the best way to clean my COUTURME clothes?

All COUTURME garments are dry clean only at the moment.

Pricing & Payments

Is the payment secure?

Yes, we use PayPal to process all our payments. And no PayPal account is needed

Can I have a payment plan?

For the orders above $2000, a 30% deposit is required and the final payment must be made before the garment will begin to be cut and sewn. We use PayPal as a secure payment option. You do not need to have a PayPal account to complete a purchase.

Do you offer discounts or sales?

Not at this current time, but possible in the near future.

Do I have to pay tax on my orders?

We charge a 7.25% CA tax for California residents.